Custom AI Chatbots
Website AI chat grounded in your own content
Website AI chat answers visitor questions from a company's approved content, cites the source of each answer, and performs lookups in connected systems where that is permitted. Lingows AI builds web chat with an explicit scope, a visible path to a person, and transcript review as a standing practice.
01What this is
Web chat is the highest exposure surface a company can give a model. Anything it says is on the record, which makes source control and refusal behavior more important than conversational polish.
Answers are drawn from an indexed source set with citations. When retrieval finds nothing relevant, the correct behavior is to say so and offer the handoff, not to improvise.
02Who this suits
Content rich sites
Businesses with documentation, policies, and product detail already published.
Presale question volume
Sites where visitors ask the same qualification questions before buying.
After hours traffic
Companies receiving meaningful traffic outside staffed hours.
03How it works
- Step 01
Index the approved set
Chunk and index only pages cleared for public answering, with versioning.
- Step 02
Ground and cite
Every answer links to the page it came from so a visitor can verify it.
- Step 03
Expose the handoff
A visible option to reach a person on every turn, not buried after three failures.
04Effort and timeline
| Item | Typical |
|---|---|
| Typical build | 3 to 6 weeks |
| Grounding | Retrieval with citations |
| Handoff | Visible on every turn |
| Review | Weekly transcripts at launch |
05Common failure modes
Indexing the whole site
Old campaign pages and retired policies get cited as current.
Quoting prices without a source
Pricing answers must come from a live source or not be answered at all.
No transcript review
Transcripts are the only reliable signal about what content is missing.
FAQQuestions
Common questions
How fast can website chat launch?
Three to six weeks is typical, and most of that time is spent assembling and cleaning the approved content set rather than building the interface.
Can it collect leads?
Yes. Chat can qualify and write structured records to a CRM using the same typed tools used elsewhere, with consent handled explicitly.
Last reviewed 2026-08-16
UPWhere this sits
Website Chat is part of Custom AI Chatbots. The pillar page covers scope, delivery model, and the other capabilities in the set.
- Voice AI
A voice AI agent answers an inbound phone call, understands the caller, handles the request where it can, and transfers to a person on request. Lingows AI builds voice agents for scheduling, status questions, and intake, with call recording, transcript logging, and an immediate path to a human.
- SMS and WhatsApp
SMS and WhatsApp assistants handle confirmations, reminders, and two way support in the channel customers read fastest. Lingows AI builds these assistants with consent capture, automatic opt out handling, and platform template compliance, because messaging rules are enforced by carriers and platforms rather than by preference.
- Internal Knowledge Assistants
An internal knowledge assistant answers staff questions from a company's own documentation, respecting the permissions each employee already holds. Lingows AI builds these assistants with permission aware retrieval, citations on every answer, and reporting on questions the documentation cannot answer.
Talk through website chat
Bring the process, the volume, and the systems it touches. Lingows AI will scope the build, the effort range, and what running it costs.